European Emergency Line


Tel: 112

Call 112 in any emergency requiring an ambulance, the fire brigade or the police. For example, if you witness a serious road accident, notice a building on fire or spot a house being broken into.

112 is the common emergency telephone number in the European Union (EU) that can be dialled free of charge from any telephone or any mobile phone in order to reach emergency services (Ambulances, Fire & Rescue Service and the Police).

In France it is used alongside the telephone numbers:

15 for Hospital Ambulance
17 for Gendarmerie/Police and
18 for Fire & Fire Service Ambulance.

11th February is called European 112 Day and on this occasion, events take place to promote the existence and the appropriate use of the EU emergency number.

What happens when you call 112?

A specially trained operator will answer your call. Depending on the national organisation of emergency services, the operator will either deal with the request directly or transfer you to the most appropriate emergency service (such as ambulance, fire brigade or police).

Operators are increasingly able to answer 112 calls in more than one language, which is especially important for people calling 112 while abroad.

Give your name, address, telephone number. It is necessary to identify callers, in particular in order not to report the same incident twice.

Do not hang up if you call 112 by mistake! Tell the operator that everything is fine. Otherwise, emergency assistance may have to be sent out to check there is no problem.
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